Reference → SGEN Terms of Service

SGEN Terms of Service

Last updated: 2026-05-27

These Terms of Service ("Terms") are a legally binding agreement between you and NEGS117 LLC (doing business as "SGEN") ("SGEN," "we," "us," "our"). They govern your access to and use of SGEN's websites, applications, products, and services — including website building, hosting, ecommerce, analytics, forms, integrations, APIs, and related features (collectively, the "Services").

By accessing or using the Services (including creating an account or clicking "I agree"), you agree to these Terms and the policies incorporated by reference:

Privacy Policy: /privacy-policy
Acceptable Use Policy (AUP): /acceptable-use-policy
Cookie Policy: /cookie-policy

If you do not agree to these Terms, do not access or use the Services.

1. Eligibility and Authority

You must be at least 18 years old to use the Services. If you use the Services on behalf of an organisation, you represent and warrant that you have authority to bind that organisation, and "you" includes the organisation.

2. Accounts and Security

To access certain Services, you must create an account. You agree to:

provide accurate, current, and complete information;
maintain and promptly update your information; and
keep your login credentials confidential.

You are responsible for all activity that occurs under your account. Notify us immediately of any unauthorised access or security breach at legal@sgen.com.

2.1 SMS communications

SGEN may use SMS to send one-time passwords (OTPs) and verification codes for account registration, authentication, and security. By providing your phone number, you consent to receive these transactional SMS messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

3. The Services Are Evolving

3.1 Service changes

SGEN is an evolving platform. We may add, modify, remove, suspend, or discontinue any part of the Services at any time — including features, integrations, limits, supported technologies, and availability.

Where practicable, we will provide notice of material changes that substantially affect paying customers' use of core functionality, unless a change is required for security, legal, or operational reasons or is time-sensitive.

3.2 Operational and protective actions

To protect the Services, our users, and the public, we may:

limit, throttle, restrict, suspend, or terminate access to the Services or an account;
remove, disable, or restrict content or websites;
block traffic, deployments, integrations, or activity that presents abuse, fraud, malware, spam, phishing, excessive load, or security risk; and
update eligibility criteria or technical standards for use of the Services.

4. Subscription Plans, Billing, Trials, and Taxes

4.1 Plans and fees

Some Services require payment. Plan details — features, limits, and pricing — are described at the time of purchase and may change over time.

4.2 Billing and auto-renewal

Paid subscriptions are billed in advance on a recurring basis (monthly or annual) unless stated otherwise at purchase. Subscriptions auto-renew unless you cancel before the renewal date.

4.3 Payment processing

Payments may be processed by third-party payment processors. You authorise us and our payment processors to charge your selected payment method for all applicable fees, taxes, and charges.

4.4 Failed payments

If payment fails, we may retry charges and may suspend, limit, downgrade, or terminate access until payment is resolved. We may apply a grace period at our discretion.

4.5 Plan changes

Upgrades may take effect immediately and may be prorated. Downgrades typically take effect at the end of the then-current billing period unless stated otherwise at purchase.

4.6 Refunds

Except where required by applicable law or expressly stated at purchase in writing, all fees are non-refundable. We do not provide refunds or credits for partial periods, unused capacity, downgrades, or unused time.

EU and UK customers. EU and UK consumer customers have statutory withdrawal rights under applicable consumer protection law. To exercise, contact legal@sgen.com within the statutory window.

4.7 Taxes

Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for all applicable taxes, and we may collect taxes where required by law.

EU and UK customers. Where applicable, VAT will be applied at the rate required by the law of your country of residence or establishment. For EU business customers with a valid VAT registration number, reverse charge may apply. For VAT treatment in your jurisdiction, contact legal@sgen.com.

5. User Content and Data

"User Content" means content you or your users submit, upload, publish, transmit, store, or create through the Services — websites, pages, designs, text, images, videos, products, customer information, form submissions, and configuration data.

5.1 Ownership

You retain ownership of your User Content.

5.2 Licence to provide the Services

You grant SGEN a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display, and otherwise use your User Content only as necessary to provide, secure, maintain, and improve the Services; enforce these Terms; and comply with law.

5.3 Your responsibilities

You are solely responsible for:

the legality, accuracy, and content of your User Content;
obtaining all rights, permissions, and consents needed to use and publish your User Content; and
providing appropriate notices and obtaining consents from your site visitors and customers — including for cookies, tracking, marketing communications, and data collection — as required by applicable law.

For EU and UK customers: you are responsible for ensuring your websites and data collection practices comply with GDPR, UK GDPR, and the EU ePrivacy Directive. SGEN provides the platform; compliance for data collected through your website is your responsibility as the data controller.

5.4 Backups and exports

We may maintain backups and may provide export tools, but we do not guarantee any specific backup cadence, retention duration, recovery outcome, or export completeness. You are responsible for maintaining your own copies of important data.

6. Acceptable Use

Your use of the Services must comply with our Acceptable Use Policy at /acceptable-use-policy. You may not use the Services to:

violate law or infringe third-party rights;
distribute malware, run phishing or fraud, or facilitate abuse;
attempt unauthorised access, disrupt systems, scrape data, or overload infrastructure; or
resell the Services or provide them as a competing service without our written permission.

We may remove content, suspend access, or terminate accounts for violations.

7. Ecommerce

If you use ecommerce functionality, you are solely responsible for your store, products and services, pricing, taxes, compliance, fulfilment, customer service, returns, and refunds.

Platform role. SGEN provides tools. We are not a party to transactions between you and your customers and do not guarantee sales, conversions, or outcomes.

Payment processing. Payment processing may be handled by third-party processors. You are responsible for their fees, terms, and compliance requirements.

EU and UK customers. If you operate an online store serving EU or UK consumers, you are responsible for compliance with EU Distance Selling rules, consumer protection law, right-of-return obligations, and applicable VAT requirements. SGEN's platform tools do not constitute legal advice on these requirements.

8. Intellectual Property; Templates; Platform Materials

8.1 SGEN property

The Services — including software, code, systems, interfaces, templates, blocks, components, documentation, and branding — are owned by SGEN and/or its licensors and protected by law.

8.2 Licence to use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business or personal purposes during your subscription term.

You may not (except where prohibited by applicable law):

reverse engineer, decompile, or attempt to discover source code;
copy or create derivative works of the Services; or
use the Services to build a competing product.

8.3 Templates, blocks, and assets

If the Services include templates, blocks, components, or other materials provided by SGEN ("Service Materials"), you may use them to create and publish websites and content on the Services. You may not resell or redistribute Service Materials as standalone products, templates, or libraries except with our written permission.

8.4 Feedback

If you provide feedback, you grant SGEN a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate that feedback without obligation.

9. Copyright and Takedowns

If you believe content hosted on the Services infringes your copyright, send a notice to legal@sgen.com with sufficient information to investigate — including the work claimed to be infringed, the URL or location, your contact information, and a statement of good-faith belief that the use is unauthorised.

We may remove or disable access to allegedly infringing content and may terminate repeat infringers where appropriate.

10. Third-Party Services and Integrations

The Services may integrate with third-party services — analytics, payment processors, email and SMS providers, CRMs, and external APIs. Third-party services are governed by their own terms and policies. We are not responsible for third-party outages, changes, discontinuation, accuracy, fees, or data handling.

11. Privacy and Data Roles

Our processing of personal information is described in our Privacy Policy at /privacy-policy.

In general:

For your account data, SGEN acts as a data controller.
For data you collect from your site visitors and customers (e.g., form submissions), you are the controller and SGEN may act as a processor providing the Services.

You are responsible for complying with applicable privacy and marketing laws for your websites and customer interactions.

EU and UK customers. Where SGEN acts as a data processor on your behalf, a Data Processing Agreement (DPA) is required under GDPR Art 28 and UK GDPR. Contact legal@sgen.com to request a DPA. The DPA template is available at /dpa.

12. Data Use for Improvement; Aggregated Data

We may collect and use data about how the Services are used to operate, secure, maintain, improve, and develop the Services — including analytics, troubleshooting, performance optimisation, and feature development.

We may generate and use aggregated and de-identified data derived from use of the Services for product improvement and business analytics. Aggregated and de-identified data does not identify you or your end users.

13. Beta and Preview Features

We may offer features as beta, preview, or early access. Beta features may change, have limited support, or be discontinued. They are provided as-is without warranties or guarantees.

14. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SGEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DATA WILL NOT BE LOST.

EU and UK customers. Statutory rights under mandatory consumer protection law — including implied terms under the UK Supply of Goods and Services Act 1982, the Consumer Rights Act 2015, and equivalent EU legislation — are not excluded by this disclaimer where such exclusion is prohibited by law.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SGEN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL.

SGEN'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO SGEN FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100 USD.

EU and UK customers. Nothing in these Terms limits or excludes SGEN's liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; any liability that cannot be limited or excluded under applicable mandatory law. Where mandatory law applies a higher standard of liability — including under GDPR Art 82 for data subject damages — those rights are preserved.

16. Indemnification

You agree to indemnify, defend, and hold harmless SGEN and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising from or related to:

your User Content or websites you create or publish using the Services;
your use or misuse of the Services;
your violation of these Terms, the AUP, or applicable law; or
your violation of any third-party rights.

17. Suspension and Termination

17.1 Termination by you

You may cancel your subscription at any time through account settings. Cancellation takes effect at the end of the current billing period unless stated otherwise at purchase.

17.2 Suspension or termination by SGEN

We may suspend or terminate access immediately for violations, non-payment, security risk, suspected abuse, or where required by law.

17.3 Effect of termination

Upon termination:

your right to access the Services may end immediately;
your published sites may be taken offline; and
we may delete User Content and account data in accordance with our retention practices and legal obligations.

EU and UK customers. Where termination is initiated by SGEN for reasons other than your violation of these Terms, we will give reasonable notice where practicable and required by applicable law. Mandatory rights under applicable consumer protection law are not affected.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Nevada, USA, without regard to conflict-of-law rules.

To the extent any dispute is permitted to be brought in court, you agree it will be brought exclusively in the state or federal courts of Clark County, Nevada, and you consent to personal jurisdiction and venue there.

EU customers. Where mandatory EU consumer protection law applies, you retain any rights conferred by the law of the EU member state in which you reside that cannot be derogated from by contract. EU residents may also use the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

UK customers. If you are a UK consumer, the courts of England and Wales will have jurisdiction to settle disputes and nothing in these Terms affects your rights as a consumer under UK law.

19. Changes to These Terms

We may update these Terms by posting an updated version and updating the "Last Updated" date above. Your continued use of the Services after the updated Terms take effect constitutes acceptance of the updated Terms.

For material changes affecting EU or UK customers, we will provide reasonable advance notice by email where practicable, consistent with applicable law.

20. Contact

Legal: legal@sgen.com

Company: NEGS117 LLC d/b/a SGEN

Address: 360 E Desert Inn Rd #1501, Las Vegas NV 89109, USA